Sap Customer Service (Cs/Sm) - Service Management Module





What you'll learn
How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
Master the business process flows for Service Contracts, In-House Repairs, and Field Service
Recognize the purpose of Resource Related Billing and associated configuration
Learn how time and materials are planned and costed on Service Orders
Requirements
Familiarity with SAP SD is helpful but not required
Description
If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Intro slides
Lecture 3 What are Services?
Lecture 4 Alphabet Soup
Lecture 5 Scenarios
Lecture 6 Types of Billing
Section 2: Simple Service
Lecture 7 Simple Service
Lecture 8 Simple Service Demo
Section 3: Service Contracts
Lecture 9 Service Contract Intro
Lecture 10 Service Contract Demo 1
Lecture 11 Service Contract Assign Functional Location
Lecture 12 Service Contract Functional Location Details
Lecture 13 Service Contract Billing
Lecture 14 Service Contract Create Service Order
Lecture 15 Service Contract Release Service Order
Lecture 16 Service Contract Service Order Operations
Lecture 17 Working with Planned Costs
Lecture 18 Material Components
Lecture 19 Create Purchase Requisition
Lecture 20 Time and Confirmations
Lecture 21 Purchase Order Costs
Lecture 22 Completing a Service Order
Lecture 23 Service Contract Scenario Summary
Section 4: In-House Repairs (Depot Repair)
Lecture 24 Intro
Lecture 25 Return Delivery
Lecture 26 Service Order for the Repair
Lecture 27 Task Lists
Lecture 28 Planned Costs
Lecture 29 Fixing Planned Costs
Lecture 30 Service Execution
Lecture 31 List Reports
Lecture 32 Actual Costs
Lecture 33 Outbound Delivery
Lecture 34 Billing
Lecture 35 Behind the scenes - Requirements type and Resource Related Billing
Section 5: Field Service
Lecture 36 Intro
Lecture 37 Selling an Installation (and a Laser!)
Lecture 38 Create Installation Material
Lecture 39 Add Material
Lecture 40 Requirements Type options
Lecture 41 Config new requirements type and class
Lecture 42 New Requirements type
Lecture 43 Config default of the requirements type
Lecture 44 Review service order for installation
Lecture 45 Creating the work center
Lecture 46 Creating the task list
Lecture 47 Assign task list to service product
Lecture 48 Create sales order
Lecture 49 Deliver and Bill (and Serial Number too)
Lecture 50 Equipment Records
Lecture 51 Add Equipment to Service Order
Lecture 52 Update Service order
Lecture 53 Time Confirmation
Lecture 54 Equipment History
Lecture 55 Serialization Profile Configuration
Lecture 56 Create a Service Notification
Lecture 57 Object Info
Lecture 58 Create Service Order from Notification
Section 6: Summary
Lecture 59 Additional Resources
Lecture 60 Summary
Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module





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