Improve Customer Service and Save Time with ChatGPT, ChatBase, Zapier, and more!
What you'll learn
Learn how to use AI tools with detailed demos and downloadable PDF lab guides
Create your own ChatBot and use it to handle routine tasks, including responding to Facebook messages
Understand the basics of tools like ChatGPT, Gemini, and Lumen
Learn from an experience tech instructor that also has 15 years of management experience
Train your customer service team using AI simulated customer interactions
Create beautiful AI videos and find ways to automate Social Media tasks
Requirements
No experience required. This course is designed for everyone, not just techies.
Description
The absolute best course to start with if you are a customer service or support professional! Learn how to use AI tools to dramatically increase your productivity and performance. All lessons are quick, concise, and easy to follow. Plus, the course is frequently updated!What do students say about Rick Crisci?Absolutely loved this course, teaching style and delivery!! All concepts were clear, concise, and easy to understand. For context, I don't have a technical background.This was an excellent introduction/crash course and really has quickly helped in my understanding! I will certainly be purchasing more courses from this master expert! -Elise CThe course has presented a wealth of material in an easily understood presentation format. Good Job! -Floyd WSome Of What You Will Learn:The Basics of ChatGPTPerform downloadable PDF exercises exclusive to this courseHow to use AI to train your customer service staffWrite compelling and empathetic emails using ChatGPTEasily create your own chatbot that responds to Facebook messagesLearn what chatbot training is, and train your own chatbot!Automate repetitive tasks using ZapierAutomatically create support ticketsQuickly summarize long Emails with ChatGPTHow to detect something written by AIAutomate and schedule social media postsThe course is designed for professionals of all levels. If you have no AI experience, you will be able to understand the content of this course. I specialize in making new technology and concepts easy to understand and work with.Don't miss out on this opportunity to take customer service (and your career!) to new heights. Enroll now and start working more effectively today!
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Advantages and Disadvantages of AI Customer Service
Lecture 3 Getting Started with AI for Customer Service
Lecture 4 Quick Introduction to ChatGPT
Lecture 5 What Are Your Goals & How Is Your Team Feeling?
Section 2: Use AI to Train and Improve Your Customer Service Team
Lecture 6 Exercise: Customer Service Assessment: Find Opportunities for AI
Lecture 7 AI Content: A Good Start
Lecture 8 Train Staff Show Empathy for Customers using ChatGPT
Lecture 9 Train Staff to Handle Upset Customers using ChatGPT
Lecture 10 Customer Service Scenario Exercise: Cancelled Flight
Lecture 11 Customer Service Scenario Exercise: Making Reservations at a Restaurant
Lecture 12 Salesforce and zendesk AI Solutions
Lecture 13 Lab Exercise: Using ChatGPT to Train Customer Service Staff
Section 3: Helping Customers with Technical Issues
Lecture 14 Use ChatGPT to Help Customers with Technical Questions
Lecture 15 Is ChatGPT the Only Way? Briefly Explore Gemini and CoPilot Alternatives
Lecture 16 Search PDF Files with ChatPDF
Lecture 17 Lab Exercise: Assist Customers with Technical Issues using ChatGPT
Section 4: Generate Communications with the Right Tone
Lecture 18 What Tone Do You Like? What Tones or Emotions Help Your Customers?
Lecture 19 Understanding the Importance of Tone with a ChatGPT Prompt
Lecture 20 Lab Exercise: Generate Customer Communications with the Right Tone
Lecture 21 Improve Customer Service with AI-Generated Videos
Section 5: Improving Social Media Presence Using AI
Lecture 22 Social Media and AI: What are the Possibilities?
Lecture 23 Automating and Monitoring Social Media with AI
Lecture 24 Hootsuite Demo
Lecture 25 Generate Images for Social Media
Lecture 26 Lab Exercise: Generate Marketing Content for Social Media
Section 6: Using AI for Automated Customer Service
Lecture 27 How Do Chatbots Make You Feel?
Lecture 28 Easily Create Your Own Hosted ChatBot Service
Lecture 29 Hands-On: Create a Custom ChatBot in Chatbase
Lecture 30 Training a ChatBot on Handling Common Queries
Lecture 31 Configuring AI Etiquette and Personality
Lecture 32 Lab Exercise: Easily Create a Custom Chatbot with ChatBase
Section 7: Build an Automated Message Responder
Lecture 33 Using ChatBase and Zapier for Message Automation
Lecture 34 Hands-On: Automated Facebook Message Responses with Chatbase and Zapier
Lecture 35 Lab Exercise: Automated Message Response
Section 8: Automating Repetitive Tasks
Lecture 36 Use Zapier to Automate Repetitive Tasks
Lecture 37 Hands-On: Automatically Create Support Tickets
Lecture 38 Lab Exercise: Automate Customer Service Tickets
Section 9: Long-Term AI Strategy
Lecture 39 Long-Term AI Strategy
Lecture 40 Your Action Plan
Lecture 41 Bonus Video
Anyone that wants to improve customer service, save time, and automate routine tasks.

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