How To Be The Best Zendesk Admin And Change The World
Published 8/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 9.06 GB | Duration: 4h 28m

Everything about Zendesk. Become really good at your job. Upgrade CX skills. Make your team productive.

What you'll learn

How to setup Zendesk from A-Z

Routing principles and best practices

Feature walkthrough & best practices: Triggers, Bots, Omnichannel, Web Widget, SLAs, Reporting

Easily pass the official Zendesk certification exam

Customer experience best practices to apply in business

Land your dream job by thinking like an admin

How to make your team efficient

Requirements

No prior experience needed. You will learn everything within this course.

Love the software: Zendesk

Be passionate about helping people

Love solving problems

Some references will require you to do a bit of documentation.

Description

In this course I fit everything I've learned in my 11 year career with 350+ projects completed. All the sweat and tears I've spent over a decade in learning, I am giving to you within this course. All my secrets!I want to help you be the best Zendesk admin you possible can. This way, we can help as many people as possible. Together.I've helped clients like KhanAcademy, Porsche, Vorwerk, TradeRepublic, HappySocks, Earnin, Lowes etcThe time to take action is now.With this course you will:Make your life easier by learning everything about ZendeskLearn a framework of how to setup ZendeskLearn how to setup workflowsTake the pain away of learning a complex tool like ZendeskPrepare for the Zendesk certification examLearn to use all Zendesk functionality available: Triggers, Bots, Omnichannel, Web WidgetImpress your colleagues with how easily you can make their lives betterCreate reports to keep an eye our for the important clients that bring in the most money for your companyDiscover your niche and impress your boss and clientsIntegrate your systems together to see client data across all platformsGet better reporting so agents will act quicker on informationA Customer Experience strategy for more returning customersGet time back to focus on your businessSave on staff costs, save on wagesReduce the time to work on CS and get more time for the businessI will do my best to upload new videos with new features being launched on Zendesk.I am always looking for new talent so when you get your certification, say hi and let's work together.

Overview

Section 1: Start Here

Lecture 1 Is This For Me?

Lecture 2 Why Do We Do This

Lecture 3 Pro Tip - Less Is More!

Lecture 4 What Features We Cover?

Lecture 5 About Your Trainer

Section 2: General Walkthrough - Very Important

Lecture 6 About Zendesk Products

Lecture 7 How Can I Be A Better Admin

Lecture 8 Types of Zendesk Admins

Lecture 9 The Use Case We Cover

Lecture 10 The Process

Section 3: People

Lecture 11 People In Zendesk

Lecture 12 How To Add An Agent

Lecture 13 About Roles

Lecture 14 Agent Roles Best Practices

Lecture 15 Add An Agent Role

Lecture 16 Groups - About

Lecture 17 Groups Best Practices

Lecture 18 Add A Group

Lecture 19 End-User Walkthrough

Lecture 20 Bulk Import End-Users

Lecture 21 User Fields

Lecture 22 Organizations - About

Lecture 23 Add An Organization

Lecture 24 Organization Fields

Lecture 25 Oraganization Best Practices

Lecture 26 Brands - About

Lecture 27 Add A Brand

Lecture 28 Brand Personalization

Lecture 29 Schedules

Section 4: Tickets

Lecture 30 Tickets Best Practices

Lecture 31 Ticket Fields

Lecture 32 Ticket Forms

Lecture 33 Dynamic Content

Lecture 34 Place Holders

Lecture 35 Views - About & Best Practices

Lecture 36 Create A View

Lecture 37 Play Button Feature

Lecture 38 Macro - About

Lecture 39 Macros Best Practices

Lecture 40 Create A Macro

Lecture 41 Ticket Statuses - Walkthrough

Lecture 42 Custom Ticket Statuses

Lecture 43 Tags

Lecture 44 Side Conversations

Lecture 45 Custom Objects

Section 5: Channels

Lecture 46 Email - About

Lecture 47 Email Walkthrough

Lecture 48 Email Design Principles

Lecture 49 Phone & Text - About

Lecture 50 Phone & Text Walkthrough

Lecture 51 Phone & Text Best Practices

Lecture 52 Messaging - About

Lecture 53 Messaging Walkthrough

Lecture 54 Messaging Best Practices

Lecture 55 Bot Demo / Flow Builder

Lecture 56 Proactive Messages

Section 6: Guide & Gather

Lecture 57 Zendesk Guide - About

Lecture 58 Zendesk Guide Best Practices

Lecture 59 Content Structure

Lecture 60 Guide Content Creation

Lecture 61 Theme Customization

Lecture 62 User Segments

Lecture 63 Zendesk Gather

Section 7: Business Rules

Lecture 64 Triggers About & Best Practices

Lecture 65 Create A trigger

Lecture 66 Automations About & Best Practices

Lecture 67 Create An Automation

Lecture 68 SLAs

Lecture 69 SLA Bonus

Lecture 70 Customer Satisfaction

Lecture 71 Skill Based Routing Best Practices

Lecture 72 Add A Skill

Lecture 73 Omnichannel Routing - About

Lecture 74 Omnichannel Routing Configuration

Lecture 75 Omnichannel Setups

Lecture 76 Queues

Lecture 77 Intelligent Triage

Section 8: Reports

Lecture 78 How To Do Reporting

Section 9: Extras

Lecture 79 Closing Thoughts

Lecture 80 Download Zendesk Checklist

Lecture 81 Download Workbook

Lecture 82 Course Slides

Zendesk Agent wanting to get to the next level,Zendesk admin looking for a Zendesk admin role,Enthusiast starting out with Zendesk,Someone looking to get Zendesk certified,Zendesk Admin wanting to upgrade their skill set,Entrepreneur wanting to setup Zendesk for their company,CSM wanting to make their team more productive,CSM wanting to send the right reports to management,Consultant wanting to upgrade their consultancy skill set