Advanced IT Service Management: Drive Efficiency and Innovation, Manage IT Services Like a Pro for Success.
What you'll learn
Understanding the service lifecycle, service strategy, design, and continual improvement.
Applications of popular frameworks like ITIL for managing IT services.
Techniques to handle and resolve incidents efficiently and address root causes.
Managing changes and requests without disrupting operations.
How to define, monitor, and meet service performance expectations.
Using KPIs and metrics to measure, report, and improve IT service delivery.
Aligning IT services with business needs to enhance user experience.
Exploring key tools and technologies used in ITSM processes.
Strategies for applying ITSM in diverse business environments.
Requirements
Willingness or Interest to learn about IT Service Management for Success.
Description
CRITICAL NOTICE Prior to Enrollment:This course does not serve as a substitute for official vendor materials necessary for certification exams. It lacks endorsement from the certification vendor, and participants will not receive official certification study materials or a voucher as part of this course.This course on IT Service Management (ITSM) is designed to provide you with a comprehensive understanding of how to efficiently manage IT services in any organization. Whether you are new to ITSM or looking to enhance your skills, this course will take you through the fundamental principles, best practices, and advanced strategies that make IT service management an essential part of modern business operations.You will learn the core concepts of ITSM, including the service lifecycle, service strategy, service design, and continual service improvement. The course will cover widely-used ITSM frameworks like ITIL, and explore their practical application in real-world scenarios. We will also delve into the tools and technologies that support ITSM processes, ensuring you gain hands-on knowledge of how to implement these systems in your workplace.Throughout the course, you will discover how to align IT services with business objectives, manage customer expectations, and improve service quality. We will discuss effective incident management, problem management, change management, and service request management, providing you with the skills needed to maintain a high level of IT service delivery.You will also learn how to measure and report on the performance of IT services using key performance indicators (KPIs) and other metrics. This will enable you to identify areas for improvement and demonstrate the value of ITSM to stakeholders. Additionally, the course will highlight the importance of customer satisfaction, service-level agreements (SLAs), and how to foster collaboration between IT teams and other business units.By the end of this course, you will have the knowledge and tools necessary to drive IT service excellence, ensuring your organization's IT services are reliable, efficient, and aligned with its strategic goals. Whether you are an IT professional, a manager, or a consultant, this course will equip you with the skills to implement and manage ITSM practices that can significantly enhance operational efficiency and business outcomes.Thank you
Overview
Section 1: MODULE 1
Lecture 1 WHAT IN THIS COURSE
Lecture 2 STANDARDS DEMYSTIFIED
Lecture 3 WHAT IS ISOIES 2000O
Lecture 4 THE ISO IES 20000 DOCUMENT FAMILY
Lecture 5 EVALUATION
Lecture 6 ISO IES 20000 STANDARDS BREAKDOWN
Section 2: MODULE 2
Lecture 7 THE SCOPE AND STRUCTURE
Lecture 8 CONTEXT OF THE ORGANIZATION
Lecture 9 LEADERSHIP
Lecture 10 PLANNING
Lecture 11 OPERATIONS
Lecture 12 SMS SUPPORT
Lecture 13 EVALUATING PERFORMANCE
Lecture 14 IMPROVEMENT
Section 3: MODULE 3
Lecture 15 FOCUS ON THE OPERATION OF SMS CLOUSE
Lecture 16 SERVICE PORTFOLIO
Lecture 17 MANAGE EXPECTATIONS WITH RELATIONSHIPS AND AGREEMENTS
Lecture 18 BALANCE SUPPLY AND DEMAND WHEN DELIVERING SERVICE
Lecture 19 DESIGN BUILD AND TRANSITION SERVICES AND COMPONENTS
Lecture 20 MANAGE ISSUE RESOLUTIONS AND SERVICE FULFILLMENTS
Lecture 21 ADDRESS ASSURANCE RISK
Section 4: MODULE 4
Lecture 22 GUIDANCE
Lecture 23 GUIDENCE STRUCTURE
Lecture 24 REAL WORLD APPLICATION
Lecture 25 MY TIPS
Lecture 26 TWO TYPE OF CERTIFICATE
Lecture 27 CERTIFICATION PROCESS
IT Professionals - Those looking to enhance their skills in managing IT services and processes.,IT Managers - Individuals responsible for overseeing IT teams and service delivery within an organization.,Business Leaders - Executives who want to align IT services with business objectives to improve efficiency and outcomes.,Consultants - IT consultants who advise organizations on implementing and optimizing ITSM frameworks.,Aspiring IT Service Managers - Professionals aiming to transition into IT service management roles.,Students - Those studying IT or business management who want to understand how IT services are managed effectively.,This course caters to both beginners and those with some experience in ITSM, offering practical insights and tools for all levels.

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