What you'll learn
Gain a comprehensive understanding of macOS architecture, its core components, and the differences between macOS versions and updates.
Learn to configure system preferences, manage user accounts and permissions, set up and configure network connections, and handle software installations and upd
Implement and manage macOS security features and best practices, including configuring firewalls, privacy settings, and FileVault encryption.
Develop the ability to diagnose and resolve common macOS issues using built-in diagnostic tools and utilities, and perform necessary system maintenance and repa
Provide high-quality support to macOS users by managing user files, data, and communication services, including email setup and troubleshooting.
Configure and troubleshoot network settings, set up file sharing and collaboration tools, and manage printers and other peripherals.
Understand and interpret macOS system logs and reporting, integrate macOS with other operating systems and services, and prepare for the ACSP certification exam
Equip yourself with the knowledge and skills required to pass the ACSP certification exam and validate your expertise in supporting and managing macOS environme
Requirements
There are no formal prerequisites for the Apple Certified Support Professional (ACSP) certification course. However, participants are recommended to have
A fundamental understanding of computer hardware, operating systems, and general IT concepts.
Prior experience using macOS is beneficial, as it helps in grasping advanced concepts more effectively.
Some experience in a technical support role or a related field can be advantageous for understanding and applying course material.
Description
The Apple Certified Support Professional (ACSP) certification course is designed to validate a candidate's mastery of macOS and its core functionalities. This training equips participants with the skills needed to configure essential macOS services, perform fundamental troubleshooting, and support multiple users effectively. Ideal for help desk professionals, technical coordinators, and advanced users, the course covers comprehensive aspects of macOS, including system configuration, network management, and user support. Candidates will learn to manage macOS environments efficiently and address technical issues, enhancing their ability to deliver high-quality support. This certification demonstrates proficiency in managing macOS systems and is essential for those involved in technical support or network management for Mac users.The course objectives for the Apple Certified Support Professional (ACSP) certification are designed to ensure a thorough mastery of macOS. Participants will gain a deep understanding of macOS architecture, including its core components and the distinctions between various versions and updates. They will learn to effectively configure system preferences, manage user accounts and permissions, set up network connections, and handle software installations and updates. Emphasis will be placed on implementing robust security measures, such as configuring firewalls, privacy settings, and FileVault encryption. Additionally, the course will develop participants' skills in diagnosing and resolving common macOS issues using built-in diagnostic tools and performing essential system maintenance and repairs. Participants will be trained to provide high-quality support by managing user files, data, and communication services, including email setup and troubleshooting. Networking and sharing skills will be honed through configuring and troubleshooting network settings, setting up file sharing and collaboration tools, and managing printers and peripherals. Advanced topics include interpreting macOS system logs, integrating with other operating systems, and thorough preparation for the ACSP certification exam. This comprehensive training equips candidates with the knowledge and skills necessary to pass the exam and validate their expertise in managing and supporting macOS environments.
Overview
Section 1: Installation and Configuration
Lecture 1 Overview
Lecture 2 Installation Requirements
Lecture 3 Building Installation Media
Lecture 4 Installing macOS
Lecture 5 Initial System Configuration
Lecture 6 Configuring Printers
Section 2: User Accounts
Lecture 7 Local User Accounts
Lecture 8 iCloud Accounts
Lecture 9 Special User Accounts
Lecture 10 User Account Security
Lecture 11 Screen Time
Section 3: Data Management
Lecture 12 Storage Hardware
Lecture 13 File Systems
Lecture 14 File System Maintenance
Lecture 15 FileVault Disk Encryption
Lecture 16 Archives and Disk Images
Lecture 17 Default File Permissions
Lecture 18 Customizing Permissions
Lecture 19 Special File Permissions
Lecture 20 Aliases and Links
Lecture 21 Hidden Files
Lecture 22 Understanding File Domains
Section 4: Networking
Lecture 23 Network Types and Addressing
Lecture 24 Configuring Ethernet Adapters
Lecture 25 Configuring WiFi Adapters
Lecture 26 Network Locations
Lecture 27 File and Folder Sharing
Lecture 28 Apple Remote Desktop
Section 5: Applications and Processes
Lecture 29 Using the macOS App Store
Lecture 30 Application Security
Lecture 31 Application Preferences
Lecture 32 Quick Look
Lecture 33 Auto Save
Lecture 34 Voice Control and Siri
Section 6: Troubleshooting and Support
Lecture 35 Troubleshooting Applications
Lecture 36 Troubleshooting Peripherals
Lecture 37 Updating macOS
Lecture 38 The macOS Boot Process
Lecture 39 Introduction to macOS Recovery
Lecture 40 Backing Up with Time Machine
Lecture 41 Restoring Files from Time Machine
Lecture 42 Restoring macOS from Time Machine
Help Desk Professionals,Technical Coordinators,Power Users,IT Support Specialists,Network Administrators

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