Navigate the intricacies of stakeholder management and project success
What you'll learn
Understand the foundational principles of managing expectations in large-scale enterprise projects.
Learn effective strategies for stakeholder management, including handling vague requirements and mitigating risks.
Gain insights into the psychological aspects influencing expectations and how to address them proactively.
Develop skills to manage scope changes, communicate effectively, and maintain strong stakeholder relationships throughout the project lifecycle.
Requirements
Basic understanding of project management principles
Minimal exposure to managing or participating in enterprise-level projects and aware of the challenges
Passing familiarity with digital transformation and application development processes is beneficial but not mandatory
Description
This course is designed to enable professionalsin various roles with the skills, strategies, and knowledge necessary for managing expectations in complex enterprise projects. Drawing from decades of experience, it combines practical examples, proven strategies, and expert insights to navigate the intricacies of stakeholder management and project success. Participants will learn actionable techniques for avoiding common pitfalls, such as vague requirements, assumptions, and unmitigated risks, and gain a comprehensive understanding of expectation management applicable to a variety of complex projects.The course delves into the psychological aspects influencing expectations, offering tools to proactively recognise, address, and align them with the desired outcomes. Additionally, it provides guidance on specific strategies, such as creating effective stakeholder briefs, creating and/or responding to Request for Proposals (RFPs), and the significance of involving actual users in the process. Through detailed exploration of methods such as the discovery phase and risk assessments, participants will learn how to craft precise proposals that align with stakeholder needs. The course also covers strategies for vendors to use in the RFP process to highlight gaps and provide improved responses, ensuring better project alignment. By the end of the course, participants will be well-equipped to manage expectations and stakeholder relationships, significantly enhancing their project's chances of success.
Overview
Section 1: Introduction
Lecture 1 Welcome
Lecture 2 Example
Lecture 3 General consideration 1: Human psychology
Lecture 4 General consideration 2: Assumptions
Lecture 5 General consideration 3: Be comfortable saying no
Lecture 6 General consideration 4: Arguments are not necessarily bad
Section 2: Chapter 2: RFPs and other stakeholder briefs
Lecture 7 Introduction
Lecture 8 The challenge of making a good RFP
Lecture 9 Improve expectations management
Lecture 10 The vendor's perspective
Section 3: Chapter 3: Requirements and risks
Lecture 11 Introduction
Lecture 12 Methodologies
Lecture 13 Balancing requirements and risks
Lecture 14 Requirements refining and prioritising
Lecture 15 Requirements documentation
Lecture 16 Collaborative project managers
Lecture 17 Scope change management
Section 4: Chapter 4: Definition of Done
Lecture 18 Introduction
Lecture 19 Managing risks and bad outcomes
Lecture 20 Creating a Definition of Done (DoD)
Lecture 21 Managing changes to the DoD
Lecture 22 Evaluating the DoD
Lecture 23 Actual vs perceived progress
Section 5: Chapter 5: Estimation and timelines
Lecture 24 Introduction
Lecture 25 Fixed price vs time & materials (T&M)
Lecture 26 Fixed price and T&M compared
Lecture 27 Pitching T&M to procurement
Lecture 28 Tiger/Blended teams
Lecture 29 Calculating risk margins
Section 6: Chapter 6: Project delivery
Lecture 30 Introduction
Lecture 31 Frequent communication
Lecture 32 Risks vs issues
Lecture 33 Delays and crisis management
Lecture 34 Tracking and accountability
Section 7: Chapter 7: Wrap-up and handover
Lecture 35 Introduction
Lecture 36 Collaboration
Lecture 37 Documentation
Lecture 38 Training
Lecture 39 Wrapping up the deliverables
Lecture 40 Operations and maintenance
Section 8: Chapter 8: Conclusion
Lecture 41 Conclusion and key points
Project managers and aspiring project managers looking to improve their foundational skills that are not usually covered in project management courses and certification,Team leaders, consultants, and any professional involved in managing large-scale projects and stakeholder relationships.,Given my own background, it will be particularly beneficial for those working in digital transformation, application development, and cloud strategy.

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